Responsible Gaming at 646 com

Our Commitment to Player Safety

646 com treats responsible gaming as a core part of how we run the platform, not an afterthought. We provide real tools that give you direct control over your account: spending limits, time-outs, and permanent self-exclusion. These are available to every registered player in Bangladesh, at any time, through 24/7 Live Chat.

Our customer support team is trained to spot accounts that may be showing signs of harmful play patterns. If we notice something, we may reach out proactively. We will never pressure a player to increase their deposits or place larger bets.

Who Can Play on 646 com

You must be 18 years of age or older to register and play on 646 com. This is a strict requirement. During the account verification process (required before your first withdrawal), you will need to provide one of the following documents:

• National ID Card (NID)
• Valid Passport
• Driving Licence

Verification documents are reviewed within 24 hours. Any account found to belong to a person under 18 will be closed immediately and any balance returned, in accordance with our Terms & Conditions.

Signs That Gaming May Be Becoming a Problem

Problem gambling does not always look the same for every person. The signs below are worth reading carefully. If several of these apply to you, it is worth taking a break and speaking to someone you trust.

• You spend more time or money than you planned, session after session.
• You chase losses by placing additional bets to try to win back what you have already lost.
• Gaming is affecting your sleep, work performance or personal relationships.
• You feel irritable or anxious when you are not able to play.
• You hide your gaming activity from family members or close friends.
• You have borrowed money or sold personal belongings to fund gaming.
• Gaming feels like an escape from stress, depression or other personal difficulties.
• You feel a compulsive need to increase your bet sizes over time to feel the same level of excitement.

Quick Self-Assessment

Ask yourself these four questions honestly. There are no right or wrong answers — this is for your own reflection.

1. Have you ever missed work, study or family commitments because of gaming?
2. Have you ever felt guilt or shame after a gaming session?
3. Have you ever deposited money that was intended for rent, food or bills?
4. Have you ever tried to cut back on gaming and found it difficult to do so?

If you answered yes to any of these, consider setting a deposit limit on your account today or taking a voluntary time-out. Both are free and instant — just contact our Live Chat.

Account Tools You Can Use Right Now

All of the following tools are available to every 646 com player at no cost. Contact our 24/7 Live Chat to activate any of them.

Deposit Limits

You can set a maximum daily, weekly or monthly deposit limit on your account. Once set, the limit takes effect immediately. Increasing a limit requires a 48-hour cooling-off period before the higher limit becomes active. Decreasing a limit takes effect right away.

Session Time Limits

You can ask us to cap the total number of hours per day that your account can place bets. When you reach the limit, your session ends automatically and you are logged out.

Cooling-Off Period

A cooling-off period is a temporary pause on your account — anywhere from 24 hours to 6 weeks, your choice. During a cooling-off period your account is locked for deposits and gameplay. You may still log in to view your balance and withdraw any remaining funds.

Reality Check Reminders

We can send you a summary notification after every session showing how long you played and your net result. This helps you stay aware of your activity over time, without interrupting your session mid-play.

Deposit and Withdrawal Limits at a Glance

Personal deposit limits you request will override the platform defaults. The ৳135,000 daily withdrawal cap applies to all accounts. VIP tiers (Gold and above) have higher daily withdrawal limits as listed in the VIP programme page.

How to Self-Exclude

Self-exclusion is a formal, longer-term account closure for players who feel they need to stop gaming for a significant period. It is different from a cooling-off period: once active, self-exclusion cannot be reversed until the period you chose has fully elapsed.

Available periods

• 6 months – Standard self-exclusion
• 1 year – Extended self-exclusion
• 5 years – Long-term self-exclusion
• Permanent – Account closed indefinitely; no reversal possible

Steps to request self-exclusion

1. Open Live Chat and tell the agent you want to self-exclude.
2. Tell the agent the period you want (6 months, 1 year, 5 years or permanent).
3. The agent will confirm your identity against the account and lock the account within minutes.
4. You will receive a confirmation via the contact method registered on your account.

During self-exclusion, any remaining balance can still be withdrawn — contact support to process it. Marketing communications from 646 com will also be stopped for the duration of your exclusion.

Keeping Minors Safe

If you share a device or a home with people under 18, we strongly recommend using parental control or device-level filtering software to block access to gaming sites. Some options available in Bangladesh include:

• Google Family Link – Android device management for children's accounts
• Built-in screen time controls on Android 10 and above
• Router-level filtering provided by some ISPs on request

646 com does not provide parental control software directly, but we support any parent or guardian who contacts us to report that a minor may have accessed an account. We will investigate and act promptly.

Get Help – Contacts and Resources

If you feel that gaming is affecting your life, you do not have to manage it alone. The fastest way to reach us is through 24/7 Live Chat.

For independent, confidential support outside of 646 com, consider reaching out to a trusted counsellor, community health worker or mental health helpline in Bangladesh. Speaking to someone you trust — a family member, a friend, a doctor — is always a good first step.

Common Questions About Responsible Gaming

Can I set a deposit limit without speaking to support?

At the moment, deposit limit requests are handled through Live Chat. Our agents are available 24/7 and can apply the limit to your account within minutes of your request. We are working on adding self-service account controls directly in the account dashboard.

How quickly does a self-exclusion take effect on 646 com?

Self-exclusion is applied to your account within minutes of the agent verifying your identity. You will not be able to log in or deposit once it is active. Any balance you hold can still be withdrawn by contacting support directly — your funds remain yours.

What happens to my bonus balance during a cooling-off period?

During a cooling-off period, bonus balances are paused. If the bonus expires while your account is on a cooling-off period, we will review the case individually. Contact Live Chat before or after your cooling-off ends to discuss your specific situation.

Can I withdraw my remaining funds during self-exclusion?

Yes. Even after self-exclusion, your real-money balance remains accessible for withdrawal. Contact our Live Chat team and they will process the withdrawal to your registered bKash, Nagad, Rocket or bank account. Standard withdrawal minimums (৳1,400) and processing times (~17 minutes) still apply.

Will 646 com contact me about promotions during my exclusion?

No. When you request a cooling-off period or self-exclusion, we also pause all promotional communications — SMS, app notifications and any other marketing outreach. If you continue to receive marketing from us after requesting exclusion, contact Live Chat immediately so we can fix it.

What documents do I need for account verification before withdrawal?

You need one government-issued photo ID: a National ID Card (NID), a valid Passport or a Driving Licence. Documents are reviewed within 24 hours. Verification is required before your first withdrawal, so it is worth completing it early to avoid delays when you are ready to cash out.